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  • Janex Scotland - Head Office
    Unit 8
    Callendar Business Park
    Falkirk FK1 1XR

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Guarantee

Janex windows 


The Janex window guarantee covers the stability and durability of the timber components for a period of 10 years.

Double glazed units are guaranteed against moisture penetration for a period of 10 years. Hardware and ironmongery are guaranteed for a period of 2 years.

This includes on site replacement or repair of the window if it bows or twists within the first 5 years of the guarantee period, which runs from date of invoice.

It also includes the on site replacement of a double glazed unit within the first 2 years of guarantee.

Janex external doors


The Janex door standard guarantee covers the door blade not to bow or twist for a period of 5 years.
Double glazed units are guaranteed against moisture penetration for a period of 5 years. Hardware and ironmongery are guaranteed for a period of 5 years from the date of invoice.

This includes the replacement or repair of the door if it bows or twists within the first 5 years of the guarantee period.

It also covers the repair or replacement of the door within the first 2 years of the guarantee period, and the replacement of double glazed units within the first 5 years of for the guarantee period.

Delivery of replacement items to the purchaser/guarantee holder are covered within the first 2 years of the guarantee period.